Starting a live chat on your website is one of the most effective ways to increase engagement to boost revenue. The reason that the live chat service is so effective is simple – it offers real-time communication. When website visitors use live chat, they are more likely to convert than those that don’t.
Live chat offered by professional companies like Live Chat Squad helps increase conversions by allowing potential customers to ask questions on the spot. Since people often don’t want to email or pick up the phone, live chat quickly provides them the required information.
This blog post shares four crucial practices to make your live chat stand out from the competition.
A Picture Speaks a Thousand Words
With the rise of chatbots, it’s essential to make your customer feel like they are talking with a real person. You can accomplish this by adding an image next to the agent’s name – a picture gives customers a sense of comfort that there is a real person on the other end. This will also help alleviate any psychological anxiety caused by having no face-to-face interaction!
Chat Is Not a Race to Pick Up the Phone
Shorter wait times and speedy responses are indeed good for customer satisfaction. It’s interesting to see how customers respond differently depending on the length of wait time. Customers who experience a shorter waiting period report being more satisfied than their counterparts with a longer wait. However, it ultimately boils down to satisfactory answers to their queries in a professional and convincing manner.
Strategically Place the Chatbox on Website Pages
With live chat strategically placed across your web pages, you can generate leads and have a better chance of getting in touch with potential customers. Offering live assistance across your popular web pages is essential when implementing a chat service. The pages most often visited by customers should be fully equipped to handle questions and likely generate leads from visitors who don’t reach the homepage on their journey through the homepage.
Offering instant responses could influence how quickly someone decides whether they want to purchase what you are offering.
Content Is Still the King
Communicating clearly, concisely, and effectively is one of the most critical best practices for live chat. After all, it’s what you say that ultimately leads to resolution and keeps your customers happy!
- The agents should carefully read through the messages from clients and respond accordingly; saying something different than expected will only confuse the customers.
- Don’t over-explain or give confusing answers, as this will just frustrate people.
- Proofread the answers to make sure there are no grammatical or spelling errors.
Regardless of your business’ location in the US, you can avail Live Chat Squad’s live call agents nationwide to take your customer engagement to the next level. We will triple your website leads with existing traffic by staffing your chat with real humans.
Start your 14-day free trial. No credit card is required!