Privacy Policy

LiveChatSquad “Our Site”

We admit the importance of online privacy for the users of our website and this has been at the core of our values since inception. Our privacy policies stands true for all of our users, namely site “visitors” of the website who may or may not conduct any business transaction on the website. Furthermore it is applicable for those visitors and authorized users who avail our free trial or paid services.

User Information

This is to refer any information that makes out or can be used to classify, get in touch with, or spot on to whom such information relate to, including, and not only restricted to address, fax number, name, phone number, financial profits, email address, credit card info and social security number. However “User Information” does not include any information that is anonymously collected (i.e. without any identification of the visitor/user) or any demographic information that is not connected to an individual who has been identified.

This refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

Basic “User Information” collection

In pursue of serving our visitors well, we may collect some necessary profile information. We may also collect further information from some of our authorized users “Clients”, their names, phone/mobile numbers, email address, their nature of work/business, size of their company and their selling products.

Third party vendor collecting “User Information”

Concurrent to ourselves collecting the “User Information”, there are some third party vendors (that may include banks, credit card companies and other e-payment gateways) who primarily provide credit lines, escrow, e-payments system may also be collecting the same information. We do not have control how they make use of such information but we do ask these vendors to reveal how they will use this personnel information granted to them from visitors and other authorized users.

How does our website use “User Information”?

We utilize “User Information” to make custom changes to our website, to plan suitable service packaging and other offerings and to facilitate buying and selling transactions on the website. In order to keep updated our clients about our new offerings, research sharing and sales opportunity we may send emails to “Visitors” and authorized users related only to the subject matter of the website.

Sharing of “User Information”

Authorized User Information may be shared, in some instances, with other of the same class who like to evaluate potential business with other authorized users. Some cumulative information about our visitors and authorized users which may include demographic may be shared with our partners/affiliates and some third party vendors. In order to save the privacy we offer our visitors a safe door to opt themselves out by not receiving information or being contacted by us or by any third party agency acting on behalf of us.

How we store “User Information”

User Information which is collected by ourselves is stored with us securely. No one among our third party or employees of LiveChatSquad except as indicated above have the rights for information access.

Option available to our visitors regarding use of information

All of our website visitors may choose not to receive any kind of unsolicited information from our side or being get in touch with any of our vendors/affiliates/partners by sending us their responses over email reply or contacting us at [email protected].

Use of cookies on website

Cookies are being setup for multiple reasons. To enhance our visitors user experience with our website we obtain certain information about their preferences by mean of setting up cookies. Cookies are also meant to be setup for the protection of our authorized users.

User Information access for our affiliates

In order to continue providing stable and excellent services to our clients LiveChatSquad will keep entering in partnership with third party vendors and companies. Such affiliates may have access to some “User information” on request for making some evaluation of Authorized User for services eligibility. Our policy does not provide any cover to the use of information collected by them. In order to comply with law we will also, in pursue of safety and protection of our Visitors and Authorized users, disclose information as and when it deems fit and directed by external law enforcing agencies.

Keeping User Information secured

Our employees are well versed with our security policy and practices. We have a set protocol and only limited number of qualified associates with passwords have access to visitor and user information. We have strict and regular audit producers to make sure sensitive data such as credit card numbers etc is protected by SSL ( encryption protocols). Even though our website is commercially secured and we have taken every possible step to maintain a safe environment for electronic transaction and communication, chances for breaches, tampering and break-ins are still possible and we don’t own any liability or guarantee in case of occurrence of any such event to our users and visitors.

Updating Visitors information

In case our visitors and authorized users want to contact or update any information about themselves they may send us an email at [email protected]

Rights for revocation of User Information from website

If any authorized user want us to delete or deactivate his/her information they can send us their deactivation request at [email protected]. However due to backups complete record deletion is not possible and some of his information may stay with us as residual. This information will be functionally deleted and will not be sold or transfer to any third party.

Changes in Privacy Policy

Any changes in the policy will be made live on our website. In case we change our policy in such a way that may cause a disclosure of our visitors and authorized user information which was not permitted before as per our current policy, we will contact such user or visitor to allow us to disclose that info.

Links on our website

We have different links on our website that will route you to some other website, we recommend you to go through their privacy policy as they may vary from ours.