Security, Compliance, and Privacy

Full-service monitoring, optimization, and risk-mitigation security features.

HIPAA-Compliant

HIPAA-Compliant Chat with BAA

LiveChatSquad helps Covered Entities and Business Associates engage with patients and website visitors in accordance with HIPAA guidelines.

Single Sign-On

Single Sign-On
(SSO)

SSO is a secure authentication process that allows a user to access multiple applications with one set of login credentials. We offer SSO via SAML 2.0 and Microsoft Active Directory Federation Server (ADFS).

Secure Data Transfer

Secure Data Transfer / PCI Compliance

This feature allows your agents to safely collect confidential information from your visitors right in the chat window. Keep your business compliant with the latest data security requirements and provide peace-of-mind for your visitors.

Secure Credit Card

Secure Credit Card Collections & Data Masking

Agents can safely collect credit cards, social security numbers and secure notes “off the record” directly in the chat window.

Access Rules

Access Rules and Permissions (User Roles)

Restrict access and permissions by creating rules based on a user’s role within your organization.

Master Service Agreement

Master Service Agreement with SLA

Our Enterprise Solutions offer custom Service Level Agreements (SLA) and security reviews.

Audit Logs

Audit
Logs

This feature allows users to see what changes are being made to their accounts, as well as instantly view and filter changes made by username, date and more.

SSL Encryption

SSL Encryption / Double Layer Encryption

All communications between the web client and servers are encrypted in transit and at rest.

Security Features

Security Features for EU Customers

LiveChatSquad is committed to ensuring that our chat platform is compliant with EU data privacy laws for any company that handles the data of European citizens.

Security features for EU customers

LiveChatSquad is committed to ensuring that our chat platform is compliant with EU data privacy laws for any company that handles the data of European citizens.

GDPR Compliancea

GDPR
Compliance

Easy to use features that easily allow for GDPR compliance, such as pre-chat and offline chat consent forms, data deletion tools, data retention preferences, and more. We offer our DPA for clients to sign.

EU-US Privacy

EU-US Privacy Shield Framework

LiveChatSquad complies with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries.

EU Instances

EU
Instances

We have separate server infrastructure in the U.S. and the E.U. to better accommodate our clients’ needs in adhering to local privacy and data protection mandates.

Learn more about security and compliance features

Contact Us
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